Türkçe | English
GRADUATE INSTITUTE of SOCIAL SCIENCES / DEPARTMENT of BUSINESS ADMINISTRATION
Management and Organization-Masters with Thesis
Course Catalog
http://www.sbe.ktu.edu.tr/sbe2/index.php
Phone: +90 0462 3772437
SBE
GRADUATE INSTITUTE of SOCIAL SCIENCES / DEPARTMENT of BUSINESS ADMINISTRATION / Management and Organization-Masters with Thesis
Katalog Ana Sayfa
  Katalog Ana Sayfa  KTÜ Ana Sayfa   Katalog Ana Sayfa
 
 
ISL5070Total Quality Management3+0+0ECTS:7.5
Year / SemesterFall Semester
Level of CourseSecond Cycle
Status Elective
DepartmentDEPARTMENT of BUSINESS ADMINISTRATION
Prerequisites and co-requisitesNone
Mode of DeliveryFace to face, Group study
Contact Hours14 weeks - 3 hours of lectures per week
LecturerProf. Dr. Taner ACUNER
Co-LecturerNone
Language of instructionTurkish
Professional practise ( internship ) None
 
The aim of the course:
To give knowledge about main principles of Total Quality Management and to make studies about business life.
 
Programme OutcomesCTPOTOA
Upon successful completion of the course, the students will be able to :
PO - 1 : Explain historical development process of quality and quality management.1,2,51,6,
PO - 2 : Forecast effects of total quality management on firm's activity results 1,2,51,6,
PO - 3 : Solve the implementation problems of total quality management. 1,2,51,6,
PO - 4 : Analyze examples of tools and methods of total quality management in different implementation fields.1,2,51,6,
PO - 5 : Implement total quality management on a different field. 1,2,51,6,
PO - 6 : List major concept and approach of total quality management.1,2,51,6,
PO - 7 : List tools and methods of total quality management.1,2,51,6,
CTPO : Contribution to programme outcomes, TOA :Type of assessment (1: written exam, 2: Oral exam, 3: Homework assignment, 4: Laboratory exercise/exam, 5: Seminar / presentation, 6: Term paper), PO : Learning Outcome

 
Contents of the Course
Customer satisfaction, quality control circles, quality guaranty systems, continous improvement (kaizen) , learning organizations, human factor in Total Quality Management.
 
Course Syllabus
 WeekSubjectRelated Notes / Files
 Week 1Customer Satisfaction
 Week 2Quality Control Circles
 Week 3Quality Guaranty Systems
 Week 4Continuous Improvement(Kaizen
 Week 5Learning Organizations
 Week 6Human Factor in Total Quality Management
 Week 7Motivation Techniques in Total Quality Management
 Week 8Leadership Approaches in Total Quality Management
 Week 9Mid-term exam
 Week 10Economy of Quality
 Week 11Information Management in Total Quality Management
 Week 12Change Management in Total Quality Management
 Week 13Total Quality Culture
 Week 14Brain Storm Technique
 Week 15Case Studies in Total Quality Management
 Week 16End-of-term exam
 
Textbook / Material
1Imai, M. 1994, Kaizen: Japonya'nın Rekabetteki Başarısının Anahtarı, Brisa Yayınları, İstanbul.
2Efil, İ. 1999, Toplam Kalite Yönetimi ve ISO 9000 Kalite Güvence Sistemi, Alfa Yayınları, İstanbul.
 
Recommended Reading
 
Method of Assessment
Type of assessmentWeek NoDate

Duration (hours)Weight (%)
Mid-term exam 9 ../11/2021 1 30
Homework/Assignment/Term-paper 12 ../12/2021 1 20
End-of-term exam 16 ../01-02/2022 1 50
 
Student Work Load and its Distribution
Type of workDuration (hours pw)

No of weeks / Number of activity

Hours in total per term
Yüz yüze eğitim 3 14 42
Sınıf dışı çalışma 8 14 112
Arasınav için hazırlık 20 1 20
Arasınav 1 1 1
Ödev 1 1 1
Dönem sonu sınavı için hazırlık 25 1 25
Dönem sonu sınavı 1 1 1
Total work load202