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| MTUR2008 | TUR OPERATORS AND TRAVEL AGENCY | 1+1+0 | ECTS:2 | | Year / Semester | Spring Semester | | Level of Course | Short Cycle | | Status | Compulsory | | Department | DEPARTMENT of HOTEL, RESTAURANT and CATERING SERVICES | | Prerequisites and co-requisites | None | | Mode of Delivery | | | Contact Hours | 14 weeks - 1 hour of lectures and 1 hour of practicals per week | | Lecturer | Öğretim Görevlisi Murat KOÇHAN | | Co-Lecturer | Lec. Murat Koçhan lec sezgin köse | | Language of instruction | Turkish | | Professional practise ( internship ) | None | | | | The aim of the course: | | In this course aimed to gain hospitality services program the competence to promote the relationship between tour operator and travel acency. |
| Learning Outcomes | CTPO | TOA | | Upon successful completion of the course, the students will be able to : | | | | LO - 1 : | Prepare a package tour | 2,4,6,7 | 1, | | LO - 2 : | Introduce the relationship between travel agency-tour operator (incoming agencies) | 2,4,6,7 | 1, | | CTPO : Contribution to programme outcomes, TOA :Type of assessment (1: written exam, 2: Oral exam, 3: Homework assignment, 4: Laboratory exercise/exam, 5: Seminar / presentation, 6: Term paper), LO : Learning Outcome | | |
| A. Tour operator and package tours
1 - Tour Operator
a. Description
b. Tour operator and travel agency in the differences between
c. Tour Operator Functions
d. Tour Operator Classification
e. International tour operators
f. Tour Operatörlüğündeki developments
2 - The Package Tour
a. Tour Concept
b. Package tour and description of
c. Package tours features
d. Reasons to Choose Package tours:
? Consumer Terms
? Tour Operators in Terms of
? Other Business Terms
e. Classification of the tour package
? Transportation Tool by
? Economic depending on whether
? According to the distance to Point Motion
? Civil Aviation Commission on the Limits of the plane by
? Travel-Accommodation method, according to
? According to the conditions Optional
f. Package Tour for Consumer Problems
g. During the Consumer Travel Rights-Frankfurter Signs
3. First Stage of Tour Package
a. Market research
b. Customer Analysis
c. Analysis of previous programs
d. Destination Selection
e. Transportation-Transportation Tool Selection
f. Choice of Accommodation Services
g. Determination of 7-Round Program
4. Package Tour Marketing Process
a. Determining the price of the package tour
b. The Emergence of the tour and brochure package
c. Package tour, as a tourist product on the market Driving
5. Package Tour Sales and Management Process
a. Carry out the sale of package tour
b. The relationship between travel activities to ensure
B. Package Tour Consumption Phase-greeters and tour operator Agent-Hotel deals
1. Tour Operator-Hotel Relation
2. Mutual Interviews
3. Agreements, Contracts
a. Residential Customers
b. Group Customers
? Temporary Groups
? Continuous Groups
c. Quota Contract
? Fully Guaranteed Quotas
? Partially Guaranteed Quotas
? guaranteed Quotas
? Optional Reservations
? Free Sale Quota
? Block Booking
? Block Purchase
4. Validity Period of Agreement
5. Prices and Types of Service Provided
6. Gain-Profit Type of business
7. Payment Terms
a. Warranties
b. Timing of Payment
c. Payment Methods
8. Cancellation Policy
9. Client List Posting Duration
10. Legal Issues
? Reservations not come though the customer (no-show)
? Multi-Book-Overbooking
11. Tour Operator, greeters Agency, Hotel Benefits of Cooperation |
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| Course Syllabus | | Week | Subject | Related Notes / Files | | Week 1 | Tour operator and package tours | | | Week 2 | Tour operator and package tours | | | Week 3 | Tour operator and package tours | | | Week 4 | Stage and Tour Package Tour operator in the consumption-greeters Agent-Hotel deals | | | Week 5 | Stage and Tour Package Tour operator in the consumption-greeters Agent-Hotel deals | | | Week 6 | Stage and Tour Package Tour operator in the consumption-greeters Agent-Hotel deals | | | Week 7 | Stage and Tour Package Tour operator in the consumption-greeters Agent-Hotel deals | | | Week 8 | Travel Agents | | | Week 9 | I. Midterm exam | | | Week 10 | Travel Agents | | | Week 11 | Relation of Other Organizations Travel Agencies Tourism Industry | | | Week 12 | Relation of Other Organizations Travel Agencies Tourism Industry | | | Week 13 | Relation of Other Organizations Travel Agencies Tourism Industry | | | Week 14 | Agency operational organizations preparations
| | | Week 15 | Agency operational organizations preparations | | | Week 16 | Final exam | | | |
| 1 | Mısırlı, İrfan. 2006; Seyahat Acentacılığı ve Tur Opetaörlüğü, Detay Yayıncılık, Ankara | | | |
| Method of Assessment | | Type of assessment | Week No | Date | Duration (hours) | Weight (%) | | Mid-term exam | 9 | | 30 dk | 50 | | End-of-term exam | 16 | | 1 | 50 | | |
| Student Work Load and its Distribution | | Type of work | Duration (hours pw) | No of weeks / Number of activity | Hours in total per term | | Yüz yüze eğitim | 2 | 14 | 28 | | Arasınav için hazırlık | 2 | 8 | 16 | | Arasınav | 1 | 1 | 1 | | Uygulama | 2 | 6 | 12 | | Ödev | 2 | 8 | 16 | | Dönem sonu sınavı için hazırlık | 1 | 14 | 14 | | Dönem sonu sınavı | 1 | 1 | 1 | | Total work load | | | 88 |
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