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| MTUR1000 | Guest Login Chec-kout | 1+1+0 | ECTS:3 | | Year / Semester | Spring Semester | | Level of Course | Short Cycle | | Status | Compulsory | | Department | DEPARTMENT of HOTEL, RESTAURANT and CATERING SERVICES | | Prerequisites and co-requisites | None | | Mode of Delivery | | | Contact Hours | 14 weeks - 1 hour of lectures and 1 hour of practicals per week | | Lecturer | Öğretim Görevlisi Murat KOÇHAN | | Co-Lecturer | LEC MURAT KOÇHAN LEC SEZGİN KÖSE | | Language of instruction | Turkish | | Professional practise ( internship ) | None | | | | The aim of the course: | | In this course, with guests to make the control of input-output operations are aimed to gain relevant qualifications. |
| Learning Outcomes | CTPO | TOA | | Upon successful completion of the course, the students will be able to : | | | | LO - 1 : | Make guest entry and exit control of the preparations before | 1,3,4,5 | 1, | | LO - 2 : | Control guest login procedures
| 1,3,4,5 | 1, | | LO - 3 : | Make guest check-out procedures | 1,3,4,5 | 1, | | CTPO : Contribution to programme outcomes, TOA :Type of assessment (1: written exam, 2: Oral exam, 3: Homework assignment, 4: Laboratory exercise/exam, 5: Seminar / presentation, 6: Term paper), LO : Learning Outcome | | |
| PREPARATIONS BEFORE A-GUEST INTRODUCTION
1. Future guests list (arrival list) preparation
2. Individual guest room block
3. The guest registration card (card history) definition of
4. The room type requested
5. Finding the desired extras in the room
6. How to pay the guest
a. Cash
b. Limit
c. Credit Card
d. Traveler's check
e. Voucher
Before entering the B-GROUPS OF THE PREPARATIONS
1. Room distribution list to reach business
2. Tracking the required pre-payment
3. Group memorandum (memo) Preparation of
4. Preparation of Group envelope
PREPARATIONS MADE BEFORE ENTERING THE SPECIAL GUESTS
1. Room selection
2. Special room set-up and related departments to provide information
a. VIP (very important guest)
b. Honeymoon rooms
c. Disabled guests
d. Patient rooms (asthma, psoriasis, etc.). |
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| Course Syllabus | | Week | Subject | Related Notes / Files | | Week 1 | Guest Access Pre-production | | | Week 2 | Upcoming Guests List (Arrival List) Preparation | | | Week 3 | Individual Average Room Blockade | | | Week 4 | Individual Average Room Blockade | | | Week 5 | Guest Registration Card (History Card) Description
| | | Week 6 | Once the preparations of the groups comming. | | | Week 7 | The Average First-In Special Preparations
Private Room Preparation and Reporting Related departments | | | Week 8 | Complete an Accommodation Certificate | | | Week 9 | I. Midterm exam | | | Week 10 | Control Room document | | | Week 11 | Plant Export Information (Info) | | | Week 12 | Guests on Environmental Reporting | | | Week 13 | Guests on Environmental Reporting | | | Week 14 | Safe Operations
| | | Week 15 | Preparations Prior to the Guest Check-Out
Account Card | | | Week 16 | Final exam | | | |
| 1 | Kantarcı, Kemal. 2004; Konaklama İşletmelerinde Ön Büro İşlemleri ve Yönetimi, Detay Yayıncılık, Ankara | | | |
| 1 | Akgöz, Erkan. 2009; Ön Büro İşlemleri , Nobel Yayın Dağıtım, İstanbul | | | |
| Method of Assessment | | Type of assessment | Week No | Date | Duration (hours) | Weight (%) | | Mid-term exam | 9 | | 30 DK | 50 | | End-of-term exam | 16 | | 30 DK | 50 | | |
| Student Work Load and its Distribution | | Type of work | Duration (hours pw) | No of weeks / Number of activity | Hours in total per term | | Yüz yüze eğitim | 2 | 14 | 28 | | Arasınav için hazırlık | 2 | 8 | 16 | | Arasınav | 1 | 1 | 1 | | Ödev | 2 | 8 | 16 | | Dönem sonu sınavı için hazırlık | 1 | 14 | 14 | | Dönem sonu sınavı | 1 | 1 | 1 | | Total work load | | | 76 |
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