|
|
| MTUR2001 | Professional English-I | 4+0+0 | ECTS:4 | | Year / Semester | Fall Semester | | Level of Course | Short Cycle | | Status | Compulsory | | Department | DEPARTMENT of HOTEL, RESTAURANT and CATERING SERVICES | | Prerequisites and co-requisites | None | | Mode of Delivery | | | Contact Hours | 14 weeks - 4 hours of lectures per week | | Lecturer | Öğr. Gör. Dr Altan ÇETİN | | Co-Lecturer | Lec. Engin Ahmet Muhsir, Lec. Murat Koçhan | | Language of instruction | Turkish | | Professional practise ( internship ) | None | | | | The aim of the course: | | This course is aimed to gain that proficiency in foreign languages ??to provide guests with the provision of information.
|
| Learning Outcomes | CTPO | TOA | | Upon successful completion of the course, the students will be able to : | | | | LO - 1 : | Make accommodation services transactions | 1,2,6 | 1, | | LO - 2 : | Make the front desk transactions | 1,2,6 | 1, | | LO - 3 : | Solve guest of the problems | 1,2,6 | 1, | | CTPO : Contribution to programme outcomes, TOA :Type of assessment (1: written exam, 2: Oral exam, 3: Homework assignment, 4: Laboratory exercise/exam, 5: Seminar / presentation, 6: Term paper), LO : Learning Outcome | | |
| A. RESERVATION PROCEDURES
1. Abbreviations and terms used in reservation
2. Reservation-making
3. According to the way it came from reservation
4. According to the type of room reservation
5. Reservation according to the state board
6. Booking Types
7. Reservation cancellation
8. Reservation Confirmation
B. ROOM AREA
1. Check-in (input) list
2. Check-out (output) list
3. Guest in the house (hotel accommodation list) list
4. Vip List
5. Room cleanliness
6. Operations carried out in the laundry
7. Procedure in force in the enterprise lost and found goods
8. Special requests do not follow |
| |
| Course Syllabus | | Week | Subject | Related Notes / Files | | Week 1 | Abbreviations and Terms Used in Reservation | | | Week 2 | Book-making | | | Week 3 | Arrival Patterns, According to The Booking / Reservation According to The Types of Rooms / Hostel Booking According to The State | | | Week 4 | Booking Types / Cancel a Booking / Reservation Confirmation | | | Week 5 | Check-in List / Check-out List | | | Week 6 | Guest in The House (Hotel Accommodation List) List / VIP List | | | Week 7 | Lost and Found Goods in Force in The Establishment Procedure | | | Week 8 | Natural Beauty of The Region | | | Week 9 | Midterm Exam | | | Week 10 | Natural Beauty of The Region | | | Week 11 | Natural Beauty of The Region | | | Week 12 | Natural Beauty of The Region | | | Week 13 | Natural Beauty of The Region | | | Week 14 | Natural Beauty of The Region | | | Week 15 | Natural Beauty of The Region | | | Week 16 | Final Exam | | | |
| 1 | Wajnryb, Ruth. 2008; Travel and Tourism, Nüans Publishing | | | |
| Method of Assessment | | Type of assessment | Week No | Date | Duration (hours) | Weight (%) | | Mid-term exam | 9 | | 45 dk | 50 | | End-of-term exam | 16 | | 45 dk | 50 | | |
| Student Work Load and its Distribution | | Type of work | Duration (hours pw) | No of weeks / Number of activity | Hours in total per term | | Yüz yüze eğitim | 4 | 14 | 56 | | Arasınav için hazırlık | 17 | 1 | 17 | | Arasınav | 1 | 1 | 1 | | Dönem sonu sınavı için hazırlık | 25 | 1 | 25 | | Dönem sonu sınavı | 1 | 1 | 1 | | Total work load | | | 100 |
|