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| MTUR1001 | FRONT OFFİCE SERVİCES | 1+1+0 | ECTS:3 | | Year / Semester | Fall Semester | | Level of Course | Short Cycle | | Status | Compulsory | | Department | DEPARTMENT of HOTEL, RESTAURANT and CATERING SERVICES | | Prerequisites and co-requisites | None | | Mode of Delivery | | | Contact Hours | 14 weeks - 1 hour of lectures and 1 hour of practicals per week | | Lecturer | Öğretim Görevlisi Murat KOÇHAN | | Co-Lecturer | Lec. Murat KOÇHAN Lec. Sezgin KÖSE | | Language of instruction | Turkish | | Professional practise ( internship ) | None | | | | The aim of the course: | | In this course, the front office to guide the execution of services aimed to gain competencies. |
| Learning Outcomes | CTPO | TOA | | Upon successful completion of the course, the students will be able to : | | | | LO - 1 : | Define the front office services. | 3,4,6,7 | 1, | | LO - 2 : | Can the personal preparation. | 3,4,6,7 | 1, | | LO - 3 : | Make the work the organization. | 3,4,6,7 | 1, | | LO - 4 : | Ensure front office operations the execution. | 3,6 | 1, | | LO - 5 : | Ensure other departments coordination. | 3,4,6,7 | 1, | | CTPO : Contribution to programme outcomes, TOA :Type of assessment (1: written exam, 2: Oral exam, 3: Homework assignment, 4: Laboratory exercise/exam, 5: Seminar / presentation, 6: Term paper), LO : Learning Outcome | | |
| A. FRONT OFFICE DEPARTMENT
1. Definition of front office
2. The importance of the undertaking
3. Front office duties
4. Front Office department organizational chart
5. Front office staff duties
6. Front office staff features
7. The rules at the front office
B. FRONT OFFICE EQUIPMENT AND FORMS USED Department
1. Enhancements
a. Computer and equipment
b. Key card machine
c. Key chain
d. Folio rack
e. Rack Names
f. POS machine
g. Safety Lockers (Safe Box)
h. Uninterruptible power supply
i. Bell
j. Phone consul
k. Fax machine
l. Luggage trolley
m Wireless and equipment
n. Currency board
o. Room wage board
p. Photocopying machine
q. Country time
R. Date and time stamp (time stamp)
2. Forms
a. Accommodation certificates (registration card)
b. Logbook (log book)
c. V.I.P. Form
d. Failure notification form
e. Message form
f. Safety Lockers form
g. Police Registered
h. Inspection book
i. Report book
j. Registry key departments
k. Babysitter request form (baby sitting)
l. Booking form
m Currency exchange certificate
n. Retrieved form the front chassis
o. Wake-up form
p. Guest form to report the location
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| Course Syllabus | | Week | Subject | Related Notes / Files | | Week 1 | Front desk services | | | Week 2 | Body Care Safety Rules | | | Week 3 | Uniform Control Cautions | | | Week 4 | Work Schedule and Distribution Safety Rules in Action | | | Week 5 | Parking Front Office Department to welcome and transport luggage and Tools | | | Week 6 | Enhancements and Forms Used in Front Office Department | | | Week 7 | Front Office and Housekeeping Services Department Department of Relationship Between | | | Week 8 | Relations between the Front Office Department of Food and Beverage Department
| | | Week 9 | I. Midterm exam | | | Week 10 | The Relationship Between Financial and Administrative Affairs Department with the Front Office Department | | | Week 11 | The Relationship Between Technical Service Department with the Front Office Department | | | Week 12 | The Relationship Between Sales and Marketing Department with the Front Office Department | | | Week 13 | The Relationship Between Sales and Marketing Department with the Front Office Department | | | Week 14 | Front office coordination between the Departments of Food and Beverage Services Provided Reports and Forms | | | Week 15 | The Relationship Between the Security Department with the Front Office Department
Front office coordination between the Departments of Technical Services Reports and Forms Provided | | | Week 16 | Final exam | | | |
| 1 | Emeksiz, Murat. Yolal, Medet. 2007; Konaklama İşletmelerinde Önbüro Yönetimi, Detay Yayıncılık, Ankara | | | |
| 1 | Kantarcı, Kemal. 2004; Konaklama İşletmelerinde Ön Büro İşlemleri Ve Yönetimi, Detay Yayıncılık, Ankara | | | |
| Method of Assessment | | Type of assessment | Week No | Date | Duration (hours) | Weight (%) | | Mid-term exam | 9 | | 30 dk. | 50 | | End-of-term exam | 16 | | 30 dk. | 50 | | |
| Student Work Load and its Distribution | | Type of work | Duration (hours pw) | No of weeks / Number of activity | Hours in total per term | | Yüz yüze eğitim | 2 | 14 | 28 | | Arasınav için hazırlık | 2 | 1 | 2 | | Arasınav | 1 | 1 | 1 | | Uygulama | 1 | 8 | 8 | | Ödev | 2 | 14 | 28 | | Dönem sonu sınavı için hazırlık | 2 | 5 | 10 | | Dönem sonu sınavı | 1 | 1 | 1 | | Total work load | | | 78 |
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