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| MTUR2004 | FRONT OFFİCE ROOM OPERATIONS | 1+1+0 | ECTS:2 | | Year / Semester | Spring Semester | | Level of Course | Short Cycle | | Status | Compulsory | | Department | DEPARTMENT of HOTEL, RESTAURANT and CATERING SERVICES | | Prerequisites and co-requisites | None | | Mode of Delivery | Face to face | | Contact Hours | 14 weeks - 1 hour of lectures and 1 hour of practicals per week | | Lecturer | Öğretim Görevlisi Murat KOÇHAN | | Co-Lecturer | Lec. Murat KOÇHAN | | Language of instruction | Turkish | | Professional practise ( internship ) | None | | | | The aim of the course: | | With this course students acquire competencies related to the execution room operations
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| Learning Outcomes | CTPO | TOA | | Upon successful completion of the course, the students will be able to : | | | | LO - 1 : | Check of room operations | 1,2,3 | 1 | | LO - 2 : | Check of reservation | 3,5,7,10 | 1 | | LO - 3 : | Check of Room sales | 1,5,8 | 1 | | CTPO : Contribution to programme outcomes, TOA :Type of assessment (1: written exam, 2: Oral exam, 3: Homework assignment, 4: Laboratory exercise/exam, 5: Seminar / presentation, 6: Term paper), LO : Learning Outcome | | |
| CONTROL ROOM WITH MAKING REPORT Housekeeper
1. Housekeeper reports
a. Discrepancy
b. Defective rooms (Out of Order)
c. Guests spent the night out (sleep out)
d. Other reports
2. Housekeeper's report and the comparison of room rack
3. Reviews and information to
a. Reports okeyleme
b. Conflict reporting services report times
c. Dispute report, accounting report
B. VIP GUEST
1. VIP
a. Description
b. Features
c. Variety
2. Welcome the VIP guests of the rules
3. Blockade of the VIP room
4. VAP instruction (memorandum) to publish
5. Providing control of VIP rooms
a. Moving the front office manager control
b. Moving the control housekeeping manager
C. GUEST SUPPLY meet the demands of
1. Guest Requests
a. Early exit
b. Late check-out
c. Extra bed
d. Transport and others
2. Average fulfilled the demands to control
D. SETTING LIMITS
1. The concept of limit
a. Description
b. Variety
i. For individual
ii. Agent for
iii. For the Company
2. Expenditure reports
3. Making payments
a. Cash
b. Credited
c. With traveler's checks
d. Credit card
e. Other methods
E. DETERMINATION OF ISSUES
1. Guest folyolarındaki identifying the problems
a. Daily controls
b. The guest with the complaints
2. Problem guest foils
a. Account mistakes
b. Writing the wrong number of rooms
c. Addition mistakes
d. Entered the wrong room
e. Other problems
3. Issues related to reporting
4. Guest folyolarındaki correct the issues |
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| Course Syllabus | | Week | Subject | Related Notes / Files | | Week 1 | Housekeeper Report Making with Control Room
| | | Week 2 | VIP Guest | | | Week 3 | Guest Demands Fulfillment
| | | Week 4 | Setting Limits | | | Week 5 | Problem Detection | | | Week 6 | Guest documentation identifying the problems | | | Week 7 | Problem guest foils
| | | Week 8 | Room Types | | | Week 9 | MID-TERM EXAM | | | Week 10 | Room Blockade | | | Week 11 | Guest Access Pre-Preparation | | | Week 12 | Overbooking | | | Week 13 | Overbooking | | | Week 14 | Guest Access Pre-Preparation | | | Week 15 | The hotel occupancy rate | | | Week 16 | FINAL EXAM | | | |
| 1 | Eraslan N.2009: Ön Büroda Oda İşlemleri,DETAY Yayıncılık ,Ankara | | | |
| Method of Assessment | | Type of assessment | Week No | Date | Duration (hours) | Weight (%) | | Mid-term exam | 9 | 06/04/2016 | 1 | 50 | | End-of-term exam | 16 | 01/06/2016 | 1 | 50 | | |
| Student Work Load and its Distribution | | Type of work | Duration (hours pw) | No of weeks / Number of activity | Hours in total per term | | Yüz yüze eğitim | 2 | 14 | 28 | | Arasınav için hazırlık | 10 | 1 | 10 | | Arasınav | 1 | 1 | 1 | | Ödev | 10 | 1 | 10 | | Dönem sonu sınavı için hazırlık | 10 | 1 | 10 | | Dönem sonu sınavı | 1 | 1 | 1 | | Total work load | | | 60 |
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