| Objectives of the Programme : |
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| Learning Outcomes of the Programme : |
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| Upon successful completion of this programme, students will be able to : |
| OP-1 : | Call center operator |
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| OP-2 : | Call center operator |
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| OP-3 : | Call center operator |
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| OP-4 : | Sales on the phone |
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| OP-5 : | Set up a call center |
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| TQF/Programme Outcomes Matrix |
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