|
|
| YDM 255 | English For Tourism - I | 2+2+0 | ECTS:3 | | Year / Semester | Fall Semester | | Level of Course | Short Cycle | | Status | Compulsory | | Department | DEPARTMENT of HOTEL, RESTAURANT and CATERING SERVICES | | Prerequisites and co-requisites | None | | Mode of Delivery | Face to face, Group study | | Contact Hours | 14 weeks - 2 hours of lectures and 2 hours of practicals per week | | Lecturer | -- | | Co-Lecturer | None | | Language of instruction | | | Professional practise ( internship ) | None | | | | The aim of the course: | | This course is aimed to gain that proficiency in foreign languages to provide guests with the provision of information. |
| Learning Outcomes | CTPO | TOA | | Upon successful completion of the course, the students will be able to : | | | | LO - 1 : | to make transactions for Accommodation services | 1,2,3,4,5,6,7,8,9,10 | 1,2,3,4 | | LO - 2 : | To make transaction the front office desk | 1,2,3,4,5,6,7,8,9,10 | 1,2,3,4 | | LO - 3 : | solving the problems of the guests | 1,2,3,4,5,6,7,8,9,10 | 1,2,3,4 | | CTPO : Contribution to programme outcomes, TOA :Type of assessment (1: written exam, 2: Oral exam, 3: Homework assignment, 4: Laboratory exercise/exam, 5: Seminar / presentation, 6: Term paper), LO : Learning Outcome | | |
| abbreviation and words in reservation, reservations for arrivals by type of, booking room types, reservation according to the state board, Booking Types / cancel a booking / reservation confirmation, Check-in list/ Check-out list, Guest in house list/ Vip list, Lost and Found Procedure, natural beauty of the region, historical sites in the region, shopping malls in the region, the region's transportation facilities, recreational areas in the region |
| |
| Course Syllabus | | Week | Subject | Related Notes / Files | | Week 1 | The names of materials, tools and equipments for housekeeping | | | Week 2 | To understand and provide guests need in housekeeping | | | Week 3 | Presantation of servive signs in the room and to give information about them to the guests (for example: Do Not Disturb sign, Please Make Up My Room sign, Please Pick Up My Laundry sign.) | | | Week 5 | To explain the Lost and Found Procedure to the guests, to help guests in the loss of their goods, to lend some hotel materials to the guests | | | Week 6 | accident and first aid in the housekeeping, to give some materials to the guests who Don't have (tooth brush, socks, pencil) | | | Week 7 | To understand and solve all the bathroom's problem, room's problem and toilets problem, to give information about babysitting | | | Week 8 | Mid-term exam | | | Week 9 | To give information about laundry, to solve all the problems about laundry and guest's clothes | | | Week 10 | To explain the cleaning of the rooms and public areas, to tell making the beds | | | Week 11 | To tell the name of the Front office staff, to tell days and months, to book reservation by the phone, to say the room types
| | | Week 12 | To fill out of the enquiry form and registration form | | | Week 13 | To fill out of the enquiry form and registration form | | | Week 14 | To make changing on the guestS arrival and departure dates, to receive payments, to solve reservation problems | | | Week 15 | to inform guests about the rooms, to help guests about the room's problem | | | Week 16 | End-of-term exam | | | |
| 1 | The Ministery of Tourism of the Republic of Turkey, Directorate General for Training, 1995; English for Housekeepers, Yorum Matbaası, Ankara | | | 2 | The Ministery of Tourism of the Republic of Turkey, Directorate General for Training, 2000; English for Front Office Staff, Yorum Matbaası, Ankara | | | |
| 1 | Wajnryb, R. 2005; Travel and Tourism, Nüans Kitapçılık, Ankara | | | |
| Method of Assessment | | Type of assessment | Week No | Date | Duration (hours) | Weight (%) | | In-term studies (second mid-term exam) | 8 | 22/11/2012 | 1 | 50 | | End-of-term exam | 16 | 10/01/2013 | 1 | 50 | | |
| Student Work Load and its Distribution | | Type of work | Duration (hours pw) | No of weeks / Number of activity | Hours in total per term | | Yüz yüze eğitim | 3 | 14 | 42 | | Arasınav için hazırlık | 2.5 | 7 | 17.5 | | Arasınav | .4 | 1 | .4 | | Kısa sınav | .4 | 1 | .4 | | Dönem sonu sınavı için hazırlık | 3 | 7 | 21 | | Dönem sonu sınavı | .4 | 1 | .4 | | Total work load | | | 81.7 |
|