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| SYT2010 | Quality Management in Health Institutions | 2+0+0 | ECTS:4 | | Year / Semester | Spring Semester | | Level of Course | First Cycle | | Status | Elective | | Department | DEPARTMENT of HEALTH MANAGEMENT | | Prerequisites and co-requisites | None | | Mode of Delivery | Face to face | | Contact Hours | 14 weeks - 2 hours of lectures per week | | Lecturer | Öğr. Gör. Dr Murat KARATAŞ | | Co-Lecturer | | | Language of instruction | Turkish | | Professional practise ( internship ) | None | | | | The aim of the course: | | Being able to focus on internal and external customer satisfaction by understanding the differences in quality measurement and improvement of service quality by becoming aware of the concept of quality in Health Services |
| Learning Outcomes | CTPO | TOA | | Upon successful completion of the course, the students will be able to : | | | | LO - 1 : | To be able to explain basic information about service quality in quality and health institutions | 1,2,3,4,5,6,7,8,9,10 | 1 | | LO - 2 : | To measure the quality of service provided in health institutions | 1,2,3,4,5,6,7,8,9,10 | 1 | | LO - 3 : | Explain Continual Quality Improvement for Team Work and Customer Satisfaction | 1,2,3,4,5,6,7,8,9,10 | 1 | | LO - 4 : | Explain the importance of patient safety | 1,2,3,4,5,6,7,8,9,10 | 1 | | CTPO : Contribution to programme outcomes, TOA :Type of assessment (1: written exam, 2: Oral exam, 3: Homework assignment, 4: Laboratory exercise/exam, 5: Seminar / presentation, 6: Term paper), LO : Learning Outcome | | |
| Quality Concept and Historical Development, Quality Concept in Health Services, Quality Improvement Manager in Health Services, Quality of Service Models, Customer Satisfaction in Health Institution and Quality Approach for Customer Satisfaction, Quality of Service in Health Institutions, Measurement of Quality in Health Services, Measurement of Quality of Health Services in Turkey , Team Work on Quality Improvement, Accreditation in Health Services, Documentation, Quality Awards, Patient Safety |
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| Course Syllabus | | Week | Subject | Related Notes / Files | | Week 1 | Quality Concept and Historical Development | | | Week 2 | Quality Concept in Health Services | | | Week 3 | Role of the Manager in Improving Quality in Health Services | | | Week 4 | Quality of Service Models | | | Week 5 | Customer Satisfaction in Health Institutions and Measurement of Customer Satisfaction | | | Week 6 | Quality Understanding in Public and Private Hospitals | | | Week 7 | Measurement of Quality in Health Services | | | Week 8 | The Importance of Quality Service in Health Institutions | | | Week 9 | Measurement of Health Care Quality in Turkey | | | Week 10 | Team Work on Quality Improvement | | | Week 11 | Mid-term exam | | | Week 12 | Evaluation of midterm exam topics | | | Week 13 | Most Used Equipment Types for Quality Improvement | | | Week 14 | Accreditation, Certification, Quality Award in Health Services | | | Week 15 | Patient Safety | | | Week 16 | Final Exam | | | |
| 1 | (Editör) Kaya, Sıdıka, 2014, Sağlık Kurumlarında Kalite Yönetimi, Anadolu Üniversitesi Yayınları, Eskişehir | | | |
| 1 | Kayral, İbrahim H.,2015, Hizmet Kalitesi ve Sağlık Hizmetlerinde Çok Boyutlu Kalite, Detay Yayıncılık, Ankara | | | 2 | Marşap, Akın, 2014, Sağlık İşletmelerinde Kalite, Beta, İstanbul | | | 3 | Kavuncubaşı, Şahin, 2012, Hastane ve Sağlık Kurumları Yönetimi, Siyasal Kitabevi, Ankara | | | 4 | Ransom SB, Joshi MS, Nash DB. (eds) The Healthcare Quality Book: Vision, Strategy, and Tools. AUPHA/HAP, USA, 2005. | | | |
| Method of Assessment | | Type of assessment | Week No | Date | Duration (hours) | Weight (%) | | Mid-term exam | 9 | 11/04/2018 | 30 | 50 | | End-of-term exam | 16 | 31/05/2018 | 30 | 50 | | |
| Student Work Load and its Distribution | | Type of work | Duration (hours pw) | No of weeks / Number of activity | Hours in total per term | | Yüz yüze eğitim | 2 | 14 | 28 | | Sınıf dışı çalışma | 3 | 14 | 42 | | Arasınav için hazırlık | 3 | 9 | 27 | | Arasınav | 1 | 1 | 1 | | Ödev | 1 | 3 | 3 | | Dönem sonu sınavı için hazırlık | 3 | 6 | 18 | | Dönem sonu sınavı | 1 | 1 | 1 | | Total work load | | | 120 |
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