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| TURO124 | Front Office Applications | 2+1+0 | ECTS:3 | | Year / Semester | Spring Semester | | Level of Course | Short Cycle | | Status | Compulsory | | Department | DEPARTMENT of HOTEL, RESTAURANT and CATERING SERVICES | | Prerequisites and co-requisites | None | | Mode of Delivery | Face to face | | Contact Hours | 14 weeks - 2 hours of lectures and 1 hour of practicals per week | | Lecturer | -- | | Co-Lecturer | None | | Language of instruction | Turkish | | Professional practise ( internship ) | None | | | | The aim of the course: | | 1. To understand the Hotel and Front Office organization chart, the job description of the staff and the communication skills with the other departments. 2. To understand the use of foreign words at Front 3. To understand all the materials that are used in Front Office 4. To understand check/in and Check/out system, accounting system at Front Office 5. To enable students to develop problem solving techniques, give information to the guests and get an understanding of the responsibilities in Front Office |
| Learning Outcomes | CTPO | TOA | | Upon successful completion of the course, the students will be able to : | | | | CTPO : Contribution to programme outcomes, TOA :Type of assessment (1: written exam, 2: Oral exam, 3: Homework assignment, 4: Laboratory exercise/exam, 5: Seminar / presentation, 6: Term paper), LO : Learning Outcome | | |
| The aim of this course is to enable students to gain the following vocational skills: Organization table of hotel and front office departments, deities and responsibilities, foreign terms used in front office, contents and functions of documents used in a fro |
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